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About AqauFeb

Professional Team

AquaFeb has a complete and professional e-commerce team. From commodity shooting to color adjustment, as well as from commodity packaging to warehouse storage system, we attach great importance to every detail, is your first choice to buy sports brand.

Shopping Guarantee

100% AUTENTIC GOODS：

- Established in 2013, we have been operating for nearly ten years.

- The products sold by AquaFeb are guaranteed to be 100% authentic and genuine, all products are from legal sources.

- All products are purchased by regular distributors and we never sell any fake products.

 

※The goods come from all over the world and the shoe box will have the language of each region, it is normal situation.

PERFECT PACKING：

- Check the goods before shipment.

- Attach the brand 'anti-counterfeiting ring" or "laser sticker" before shipment to ensure that each product is shipped by AquaFeb

- We will use special carton packaging to protect the shoes when shipping, to ensure that in the process of delivery suffered from collision and extrusion.

CUSTOMER REVIEWS

Return policy

- Please contact us first before returning. And submit a return request within 30 days.

- Please do not remove the "anti-counterfeiting ring" or "laser sticker" on the item, otherwise we will not accept return.

- If you return the goods for personal reasons such as "the wrong size or dislike", when processing the refund, we will deduct the shipping cost of the goods sent by the seller, which will not be included in the refund amount.

- Refunds are only processed based on fulfillment errors, such as incorrectly shipped or missing items.Return can be accepted within 30 days after item’s arrival, and it has to be in the original condition as it was sent out (New, unworn and unused condition). 

- Buyer is responsible for the postage of the returned item, and the original postage cost is not refundable. 

How to contact with us

1. Ebay customer service 
2. Our Instagram 

Service hours reminder

- AquaFeb is located in Taiwan and has time difference with America.
Our working hours are from 10:00 am to 5:00 PM every Monday to Friday in Taiwan time zone, and we have a rest every Saturday and Sunday.

- According to Pacific Standard time in the United States, the service hours of
ebay platform are Sunday to Every Friday, 6 PM to 1 am the next day.

Social Meadia

Facebook  ：@aquafeb.shop

Instagram ：aqua_feb